Refund policy

This Refund Policy applies to purchases made from Golden Keep, operated by Rosanex LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States ("we", "us").

30-day money-back guarantee

If you are not happy with your purchase, you may request a return within 30 days of delivery. To be eligible, the item must be unused, in its original condition and packaging, with proof of purchase.

How to start a return

Contact us through our contact page with your order number before sending anything back. We will reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Return shipping costs

For change-of-mind returns, the cost of return shipping is paid by the customer. If your item arrived damaged, faulty or not as described, we will cover the return or arrange a free replacement.

Damaged, faulty or incorrect items

Please inspect your order on arrival and contact us within 30 days if the item is damaged, defective or incorrect, with photos where possible, so we can make it right.

Refunds

Once your return is received and inspected, we will email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may take additional time to process it. Original shipping charges are not refundable unless the item was faulty or incorrect.

Exchanges

To swap a motif, return the original item as described above and place a new order.

Non-returnable items

Gift cards and items marked as final sale cannot be returned, unless they are faulty.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.